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Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers needs within the context of personal relationships and experience.
Publisher : Goodfellow Publishers Limited; 3rd edition (September 1, 2019)
Language : English
Paperback : 344 pages
ISBN-10 : 1911635166
ISBN-13 : 978-1911635161
Item Weight : 1.5 pounds
Dimensions : 9.65 x 0.94 x 7.6 inches
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